Got Questions? We’ve Got Answers!
These FAQs are designed to provide a better understanding of VOIPBERRY features and functionality.
We recommend contacting our tech support agents by opening a ticket, email or chat support, these methods will help us address your issues on a more organized manner through screenshots, tutorials and written easy explanations. English and Spanish are spoken.
Some of the most common questions about our VoIP service are answered in this simple Frequently Asked Questions summary, if you don’t find here what you’re looking for please get in Contact with our tech support and sales agents.
VOIPBERRY works with any IP-PBX?
VOIPBERRY’s Business VoIP service works with any IP enabled PBX. Set up instructions might be slightly different by brand and operating system but as long as the PBX can support passing IP traffic, VOIPBERRY can pass your traffic.
How long will it take?
As soon as you Signup for an account and add credits our automated system will create your VoIP account and send the account details to your email with instructions on how to configure your new VoIP account on your device. It should not take more than 5 minutes.
How much will my VoIP account cost?
There are no setup fees, monthly charges, or hidden fees, you just have to Buy Credits that you will need to make your VoIP phone calls.
Does a contract need to be signed?
No, there is no requirement for a contract to be signed nor do there are any termination fees.
VOIPBERRY offers FREE USA or Canada DID's?
Yes. VOIPBERRY will assign to your VoIP account a Free USA or Canada virtual phone number of your choice. Choose a phone number in the U.S., Canada, or over 40 other countries. For example, if a U.S. phone number is selected and the user lives outside the U.S., a caller will have the same experience as calling any other U.S. phone number!
What Codecs are supported?
G711u-law, G729, G723 codecs are supported.
Is there a recommended Codec to use with VOIPBERRY service?
It is recommended to allow multiple codecs in the SIP INVITE to VOIPBERRY (G729, G711, G723).
Do i need a PBX to use the VOIPBERRY service?
Does this service support Fax?
Fax is supported but not guaranteed. Please make sure that G711 codec is being used when sending faxes.